What's eligible for return, and how the process works.
Because every gemstone we sell is natural, lab-certified, and often one-of-a-kind, our return window is shorter and more specific than a typical retail policy. This page explains exactly what's eligible and how the process works.
You may request a return within 7 days of delivery (or of in-store purchase) for eligible items, provided the gemstone is unused, unset, and returned with its original INGTL/lab certificate and packaging intact.
The following are not eligible for return once the order is confirmed:
If your order arrives damaged, or doesn't match what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund, including return shipping, at no cost to you.
Message us on WhatsApp at +91 99457 37687 or call the same number with your order details. We'll confirm eligibility and share return instructions, including a prepaid shipping label where applicable.
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. Bank/UPI processing times beyond that are outside our control.
Prefer a different stone or size over a refund? Let us know when you request the return — we're happy to arrange an exchange, including any price difference, instead.
If anything here is unclear, reach out before placing your order and we'll gladly explain how it applies to a specific gemstone — this policy is meant to be fair, not a technicality.